Legal
Refunds & Returns
How returns, refunds, exchanges and warranty claims are handled.
Content required
This policy has not been written yet. The page exists so the footer links resolve instead of 404ing, but the wording below needs to come from Townlec — ideally checked by someone who knows Australian Consumer Law.
Sections this page should cover
- Change-of-mind returns: window, condition and any restocking fee
- Faulty goods and your rights under the Australian Consumer Law
- Battery warranty claims and the testing process
- Items that cannot be returned (special order, cut-to-length, fitted goods)
- Electric vehicles and golf carts — what applies to a major purchase
- How to start a return, and who pays return freight
- Refund method and timeframe
- Warranty on labour and fitted parts
In the meantime, questions about this policy can go to (07) 4448 3602, or get in touch here.